Organising such an event has many challenges and can’t be left to the last minute. The refund policy schedule is based on certain suppliers that have been paid leading up to the preparation of the event.

Every aspect of the event is meticulously planned and synchronised with suppliers, partners, medical staff , entertainers, photographers, catering staff and assistants who need time to adapt to date not even taking in account the financial aspect, whereas most of these parties have been paid in advance to ensure their services. Without these key people and planning we cannot host a safe and enjoyable event.

Cancellations & Refunds – None Payment plan options

• All online substitutions made are charged at R50 per participant.
• 75% of the entry fee is refundable if the cancellation is done 90 days or more before the event.
• 50% of the entry fee is refundable if the cancellation is done between 89 and 60 days prior to the event.
• No refunds 59 days or less before the event date.
• Online substitutions can be done up until 14 days prior to the event at R50 per participant. Late substitutions can be done at registration at a cost of R250. (If you do a substitution your substituted participant will receive the merchandise size that was selected on your original entry)

*Entries can’t be transferred to the following year.
*No Exceptions including medical conditions and infectious diseases.
*Payment plans are only refundable if they are paid in full 90 days prior to event. *Standard refund policy applies.

Please read the full terms and conditions here: https://urbangoat.co.za/terms-and-conditions/

Payment Plan

When clicking on the payment plan option, you can choose the number of months you wish to use to pay off your entry. This can not exceed the number of months between when you enter and the month the event is. Your first payment is due immediately to secure your entry. The last payment is due 30 days before the event.
You will have 7 days to make your payment after the due date. If you miss a payment you will forfeit your entry.

Mountain bikes and e-bikes are welcome.

You are welcome to participate with an e-bike. Please select the e-bike batch option while you enter.

Yes! We will have a dedicated E-Bike charging station available near the main building. Remember to bring your charger and double-check whether the charger is securely fastened and charging. A backup generator will be on standby to supply power in case of load shedding. Don’t forget to select the E-Bike category during the entry process, as this helps us keep track of how many charging stations we need to set up during the event.

*Use of E-bike charging station at own risk.

Yes, but only until 30 July 2024. Thereafter clothing orders are placed and no changes can be made. Shirt size changes can be emailed to info@urbangoat.co.za
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed before 30 July 2024.

Unfortunately, we can only welcome guests on the day of the event. We encourage you to support the local guest houses in the area.

Alternative accommodation options close or on Dwarsvlei Farm venue:

Dwarsvlei Farmhouse – Located at Dwarsvlei Farm dwarsvlei.karoo@gmail.com | 0662202218

Erin Farmhouse & Cottages – Approximately 5km from Dwarsvlei Farm https://www.karooexperience.com/

Celtis Country Lodge – 15km from Dwarsvlei in Middelburg town https://www.celtiscountrylodge.co.za

Nguni Country Lodge – 15km from Dwarsvlei in Middelburg town http://www.ngunicountrylodge.com

Karoo Country Inn – 15km from Dwarsvlei in Middelburg town https://www.karoocountryinn.co.za

Middelburg, Eastern Cape also has multiple accommodation options available and is situated 15km from Dwarsvlei Farm. 

Yes!!! Cheers to that! You’ll get to enjoy a complimentary ice-cold craft beer upon finishing your race!

Yes, non riders are welcome to book a Supporter Tour Pass and upgraded accommodation for the weekend. We also have a Kiddies Zone for al the kiddies (three years and older)

The Supporter Tour Pass costs R1750 per adult which includes all meals for the weekend (Friday dinner to Sunday lunch), coffee, tea and rusks at breakfast, live entertainment, use of ablution facilities, use of chill zones, use of charging station and access to spectator points like Day 3 providing complimentary cappuccinos to riders and supporters.

Our food is sourced and made by the local community, and thus it’s difficult to cater for individual needs. Send us an email to info@urbangoat.co.za, and we can look into how we can assist.

A cash bar will be available on-premises. It has a selection of cold drinks, alcohol, and snacks.

Please email your new team name to support@entryninja.com

• Click on the event you are registered for from the home page.
• Log in to the entry system here using your ID/passport number.
• To change your personal details click on “Edit Details”.

Our routes are very well marked but you’re welcome to ride with a GPS to record your ride.

• A Complimentary Standard Canvas Tour Tent for every rider if you booked a solo entry. *Team entries will share a Standard Canvas Tent.
• A Comfy foam mattress.
• You will need to bring your bedding and pillow. It applies to the upgraded comfy canvas tents and horse-stable accommodation as well.
• Towel, ear plugs, light to walk with at night. A camping chair for the tired legs after a day out on the bike.

• Riding Kit
• Helmet
• Bike Repair Kit
• Water bottles or any other hydration storage
• Torch
• Towel
• A warm beanie goes a long way during the cold Karoo Nights.
• Jacket
• Ear Plugs
• Bedding (Excluding Expedition Glamping Tents)
• Pillow (Excluding Expedition Glamping Tents)
• Sunscreen
• Personal Medication (Please request cold storage if needed)
• Cash/Card for the drinks bar and Merchandise Shop
• Phone Charger

It is always advisable to have the following items with you: 

• A few basic spares (a pump or CO2 bomb with an adapter and a multitool with a chain breaker)
• Although a signal is not always available, it is wise to take your phone.
• Medical aid card

*We will provide self-help tech boxes at each water point in case of an emergency.

Unfortunately, it does not. With over 200+ tents, we won’t be able to provide power points to them all as the power supply on the farm is delicate and won’t be able to sustain the power load.

Yes, however please bring your own chargers.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.

Nope, the race starts and finishes at the race village.