Substitutions for 2020 can be done up until 6 September 2020 at an admin fee of R250 per substitution.
Either team member can enter the substitution application details.
Credit card and EFT payments will be accepted for the substitutions.
Please do not assume the substitution is complete until payment has been made and the Substitution Confirmation email has been received. All team participants including the race organiser will be notified of substitutions.

A late substitution can be done up until registration at an admin fee of R500 per rider/R1000 per team.

Please note shirt size changes can only be done before 21 July 2020. Later than that, substitutions will receive shirts as ordered by original entry.

To make the substitution follow these steps:
Login to Entry Ninja website. Please click on your name on your top hand right corner, there will be a drop down, please click on my entries, next to the invoice please select detail, scroll down there will be an option for you do a substitution next to the persons’ name.

If you have any questions, please contact info@urbangoat.co.za.

Payment Plan
First payment – 50% of Entry (Due immediately to secure your entry)
Second payment – 50% of Entry (Due 30 days after entry)
You will have 7 days to make your payment after the due date. If you miss a payment you will forfeit your entry.
Payment plan options are non refundable.

All substitutions made are charged at R250 per rider.
Entries are transferable until 6 September 2020.
Refunds up to 31 March will be refunded at 75% of entry fee and extras.
Refunds from 1 April will be refunded at 50% of entry fee and extras.
No refunds after 1 August 2020.
Entries are not transferable to 2021.

*Payment plan options are non refundable.

Event goody bag & complimentary merchandise
If participant are not able to participate and don’t make a substitution but would still like to receive the event goody bag and complimentary apparel, the participant have to notify us about this anytime up until 7 days prior to event. Participant will have to arrange and pay courier to collect the goody bag and apparel from Urban Goat (pty) ltd. No goody bags or complimentary event apparel will be sent after the 7 day prior event arrangement.

NO EXCEPTIONS (INCLUDING MEDICAL).

The Supporter Tour Pass cost R1400 per adult and R500 per child (3-12 years old) which includes all meals for the weekend (Friday dinner to Sunday lunch), coffee, tea and rusks at breakfast, live entertainment, use of ablution facilities, complimentary drinks (if any), use of chill zones, Saturday afternoon snacks, use of charging station and access to spectator points.

Unfortunately we can only welcome guests the day of the event as the venue is only equipped from race day.

Yes, non riders are welcome to book a Supporter Tour Pass and extra accommodation for the weekend. We also have a Kiddies Zone for al the kiddies (three years and older)

Please email your new team name to support@entryninja.com

Yes, but only until 21 July 2020. Thereafter clothing orders are placed and no changes can be made. Shirt size changes can be emailed to info@urbangoat.co.za
Clothing sizes are selected during the online entry process before checking out and paying.
Please note that the new substituted participant will receive the clothing size of the initial outgoing participant, unless this is changed before 21 July 2020.

• Click on the event you are registered for from the home page.
• Log in to the entry system here using your ID/passport number.
• To change your personal details click on “Edit Details”.

Our routes are very well marked but you’re welcome to ride with a GPS as we have route maps to download.

• A Campmaster dome 300 tent for every rider.
• A comfy foam mattress.
• You will need to bring your own bedding and pillow. This applies to the upgraded canvas tented accommodation as well.

It’s always a good idea to have your medical aid card with you. Although signal is not always available, it is wise to take your phone with you.

Yes, however please bring your own chargers.

Theft is not really a problem in the Karoo, but if it makes you feel more relaxed, then you are welcome to do so.